USA TODAY 10Best
Delta wins Best Cabin Crew award
Best Cabin Crew (2020)
The cabin crew is one of the most critical and overlooked elements of a flight, whether you’re flying economy or first class. The friendliness, enthusiasm and efficiency of the flight attendants onboard can often make or break the passenger experience. It’s not an easy job, and these airlines exceed at it.
The top 10 winners in the category Best Cabin Crew are as follows:
- Cathay Pacific
- Singapore Airlines
- KLM
- All Nippon Airways
- Japan Airlines
- Korean Air
- JetBlue
- Alaska Airlines
- Southwest Airlines
- Delta Air Lines
Photo courtesy of Cathay Pacific
No. 10:
The cabin crew aboard Cathay Pacific flights often come from all over the globe, and service is consistently exceptional.
Photo courtesy of Singapore Airlines
No. 9:
Just about everything Singapore Airlines does is consistently outstanding, including their onboard service.
No. 8:
KLM cabin crew members have been noted for going out of their way to get to know passengers in their cabins.
Photo courtesy of All Nippon Airways
No. 7:
ANA cabin crew members face off in Skill Contests to keep service standards high, and crew members are known for their willingness to go the extra mile to ensure passengers have an enjoyable flight.
Photo courtesy of Japan Airlines
No. 6:
Japan Airlines earns high marks for its customer service, both on the ground (and perhaps more importantly) in the air, where service is efficient, attentive, friendly and enthusiastic.
No. 5:
Korean Air cabin crew members are easily recognizable by their sleek uniforms, designed by Italian designer Gianfranco Ferré. They’re also known for offering reliably friendly service across all cabins.
No. 4:
JetBlue proclaims themselves as having “the best crewmembers on earth (and 30,000 feet above it),” with a mission to provide the very best passenger experience “every day, every night and every flight.”
Photo courtesy of Alaska Airlines
No. 3:
Alaska Airlines consistently provides some of the best service for any North American airline. Passengers have recognized the airline for their enthusiastic flight attendants and efficient service onboard.
Photo courtesy of Southwest Airlines
No. 2:
Frequent flyers aboard Southwest Airlines will be familiar with the feeling of laughing out loud at a safety briefing. The cabin crew are encouraged to have fun, and the sense of playfulness can lift an otherwise mundane flight.
Photo courtesy of Delta Air Lines
No. 1:
When Delta Air Lines brings on new flight attendants, the company looks for individuals with previous customer-facing work experience in fields that require the care and safety of others to help ensure friendly and efficient service.
A panel of experts partnered with 10Best editors to pick the initial nominees, and the top 10 winners were determined by popular vote.
Congratulations to all these winning airlines!
About 10Best Readers' Choice Awards
Nominees are submitted by a panel of experts. 10Best editors narrow the field to select the final set of nominees for the Readers’ Choice Awards. Readers can vote once per category, per day. For any questions or comments, please read the FAQ or email USA TODAY 10Best.
The Experts
Gilbert Ott
Gilbert Ott is an ever curious traveler and one of... Read More
Gilbert Ott is an ever curious traveler and one of the world's leading travel experts. His adventures take him all over the globe, often spanning over 200,000 miles a year and his travel exploits are regularly featured on Good Morning America, BBC, The Sunday Times, Travel & Leisure, CNN and other leading news outlets. Obsessed with deals, destinations and luxury travel – Ott is constantly in search of an edge, and shares every travel trick here on GodSaveThePoints.com. Catch him in airports around the world, if you can.
Gilbert Ott
Gilbert Ott is an ever curious traveler and one of the world's leading travel experts. His adventures take him all over the globe, often spanning over 200,000 miles a year and his travel exploits are regularly featured on Good Morning America, BBC, The Sunday Times, Travel & Leisure, CNN and other leading news outlets. Obsessed with deals, destinations and luxury travel – Ott is constantly in search of an edge, and shares every travel trick here on GodSaveThePoints.com. Catch him in airports around the world, if you can.
John E. DiScala
John E. DiScala, aka Johnny Jet, has traveled over... Read More
John E. DiScala, aka Johnny Jet, has traveled over 100,000 airline miles a year since starting his newsletter in 1995 and has visited close to 100 countries. He and his website JohnnyJet.com have been mentioned thousands of times in major publications, including USA Today and The Los Angeles Times. He has appeared on ABC, CBS, CNBC, CNN, FOX, MSNBC, NBC, PBS and the Travel Channel. He was named one of Forbes’ Top 10 Travel Influencers and writes about everything travel, from finding the best deals and innovative new products to family travel and traveling on a budget. Johnny travels the world with his wife @NatalieDiScala, their son Jack and daughter Olivia.
John E. DiScala
John E. DiScala, aka Johnny Jet, has traveled over 100,000 airline miles a year since starting his newsletter in 1995 and has visited close to 100 countries. He and his website JohnnyJet.com have been mentioned thousands of times in major publications, including USA Today and The Los Angeles Times. He has appeared on ABC, CBS, CNBC, CNN, FOX, MSNBC, NBC, PBS and the Travel Channel. He was named one of Forbes’ Top 10 Travel Influencers and writes about everything travel, from finding the best deals and innovative new products to family travel and traveling on a budget. Johnny travels the world with his wife @NatalieDiScala, their son Jack and daughter Olivia.
Ramsey Qubein
Ramsey Qubein is a freelance travel journalist... Read More
Ramsey Qubein is a freelance travel journalist covering hotels, cruises, airlines, and loyalty programs from around the globe. His work has appeared in numerous publications including Conde Nast Traveler, Travel+Leisure, Forbes.com, CNBC.com, AFAR, Robb Report, Readers Digest, BBC Worldwide, USA Today, NerdWallet.com and Business Traveler magazine among others. Ramsey flies more than 450,000 miles per year and has traveled to 166 countries, all seven continents, and 50 U.S. states. Follow Ramsey's adventures on Instagram and Twitter.
Ramsey Qubein
Ramsey Qubein is a freelance travel journalist covering hotels, cruises, airlines, and loyalty programs from around the globe. His work has appeared in numerous publications including Conde Nast Traveler, Travel+Leisure, Forbes.com, CNBC.com, AFAR, Robb Report, Readers Digest, BBC Worldwide, USA Today, NerdWallet.com and Business Traveler magazine among others. Ramsey flies more than 450,000 miles per year and has traveled to 166 countries, all seven continents, and 50 U.S. states. Follow Ramsey's adventures on Instagram and Twitter.
Sara Rathner
Sara Rathner is NerdWallet’s travel and credit... Read More
Sara Rathner is NerdWallet’s travel and credit cards expert. She appeared on the “Today” show, Nasdaq and CNBC’s “Nightly Business Report,” and has been quoted in Yahoo Finance, TIME, Reuters, NBC News, Business Insider and MarketWatch. Sara’s held a total of 23 credit cards, using travel rewards points to see the world on a budget. A proud Northwestern University alum, she also has a certificate in financial planning from Boston University.
Sara Rathner
Sara Rathner is NerdWallet’s travel and credit cards expert. She appeared on the “Today” show, Nasdaq and CNBC’s “Nightly Business Report,” and has been quoted in Yahoo Finance, TIME, Reuters, NBC News, Business Insider and MarketWatch. Sara’s held a total of 23 credit cards, using travel rewards points to see the world on a budget. A proud Northwestern University alum, she also has a certificate in financial planning from Boston University.
